helpdesk is unhelpful

[islaha]

sallaam

wats da point of havin a helpdesk wen i hav askd 4 asistance n i get ignord? y dont all of u moderators dun jus comunicate bak n help? plz explain. or if u r jus ignorin me only den say so. its ramadan we r supose 2 b helpful 2 each other!:(

[locked]

maybe they're just very busy, don't think it's personal

[sajid]

Salams

ive answered ur ticket no need to create a thread on this

either we are busy or we respond when we can esp if its a private forum request...we been busy last few days cos of ramadhan and all so dont expect Prompt responses unless its urgent we dont have the time at the moment....unless its an urgetn request we will deal with it promptly

mods are not here 24/7 we all have a life and all

do bear with us please and dont take it personal cos its not :)

[abdusamad]

i used it twice, and both were responded quickly, it could be my popularity :sarcastic:

[islaha]

sorry i didnot mean to offend .
dun worry bout wat i asked 4 i dun need it nomore.
delet ma account plz.
all da best 2 all of u masallams
ramdan kareem

[sajid]

Salams

hmm ok i think probably u missed out where we mentioned about gaining access to the sisters forum no worries ill explain it here

When we grant people access to the sisters /muslim forum we are if you want to call very paranoid / weary of who we let in and all due to the sensitivity of the contents in this forum

thats why we recommend people make atleast 100 posts before being able to apply this allows us to get a better profile of the poster concerned

please dont take this the wrong way or not for one min im i saying that you are not who u are...its nothing like that

due to the way the internet is and all and due to the private forum contents we / aswell as the posters wud feel more comfortable in talking to people whom are kinda well known on this board and all thats why the more posts you have the better and all so a person would feel comforatble and know who they are talking to

cos we have had issues in the past where guys posing as sisters have managed to get access to the sisters forum and you can imagine from there that sister wud feel uncomfortable? so thats why we are trying to make sure or atleast make an effort on our part that people who we grant access to others wud feel comfortable

Like i said its nothing personal we tell everyone the same thing

hope u understand our position!

ws
sajid

[islaha]

i urdasatand but i am what i am i am a sis okie dokie nevr mind

[islaha]

Salams

hmm ok i think probably u missed out where we mentioned about gaining access to the sisters forum no worries ill explain it here

When we grant people access to the sisters /muslim forum we are if you want to call very paranoid / weary of who we let in and all due to the sensitivity of the contents in this forum

thats why we recommend people make atleast 100 posts before being able to apply this allows us to get a better profile of the poster concerned

please dont take this the wrong way or not for one min im i saying that you are not who u are...its nothing like that

due to the way the internet is and all and due to the private forum contents we / aswell as the posters wud feel more comfortable in talking to people whom are kinda well known on this board and all thats why the more posts you have the better and all so a person would feel comforatble and know who they are talking to

cos we have had issues in the past where guys posing as sisters have managed to get access to the sisters forum and you can imagine from there that sister wud feel uncomfortable? so thats why we are trying to make sure or atleast make an effort on our part that people who we grant access to others wud feel comfortable

Like i said its nothing personal we tell everyone the same thing

hope u understand our position!

ws
sajid
i was havin my iftar earlier so i gav a quick reply. i jus want 2 say dat wat u hav said has upset me. basicaly u r sayin dat i cud b a guy pretendin 2 b a sis astagfurallah. y wud i lie bout myslf especialy during ramadan. i am 100% female. n how am i suppose 2 prove dat???? how do i kno u r wat u say u r? dis forum has left me wiv bad feelins and upset n yea i took it personaly. so dun wory bout wat i askd for i dun even want 2 kno now . not as welcomin as i thought it wud b.

[sajid]

Salams

if u read my thread i said that "im not saying u were pretending i never did at all assume that"

many people ask for requests for private forum if u read in the rules and reg it says "upon admins discretion" thats the rule and the agenda of this forum and we cant change it to suit thing just be patient i guess..

besides i dont do the sister forum access only the sister admins decide who can go in and who cant

[ILM]

Assalamu alaykum sister,

Anyone wanting access to ANY of the Private Forums must need 30 days membership and 100 posts to apply for access to the Private Forums. Fulfiling the above criteria does not automatically grant access. Access will be granted at the administrations discretion. Please use the HELPDESK facility to request access.

Jazakallahu Khayr.

Please read this thread for further details: http://www.ummah.com/forum/showthread.php?t=54988

This issue is not personal to you. It is a precautionary measure taken by the administration to ensure the safety of the users and information that the private forums hold.

The brothers decide as to whether they wish to accept any brother applications to the private forums and the sisters decide as to whether they wish to accept any sister's applications to the sister's forum.

As brother Sajid mentioned, Ramadhan is a very busy time for us all, where many users are spending less time online and more time in worship -- therefore the administrators and moderators are not here as often and may not be able to reply to all requests as quickly as would be preferred.

Therefore, we do ask ALL users to PLEASE read ALL sticky threads, because they usually hold ALL the information you are requesting or curious about, whether this is in regards to rep points, private forums or general rules. This saves us time from answering many threads on the same topic and also gives you your answer without any delay.

ILM- Sister Administrator. :)

[peace2u]

i was havin my iftar earlier so i gav a quick reply. i jus want 2 say dat wat u hav said has upset me. basicaly u r sayin dat i cud b a guy pretendin 2 b a sis astagfurallah. y wud i lie bout myslf especialy during ramadan. i am 100% female. n how am i suppose 2 prove dat???? how do i kno u r wat u say u r? dis forum has left me wiv bad feelins and upset n yea i took it personaly. so dun wory bout wat i askd for i dun even want 2 kno now . not as welcomin as i thought it wud b.

Sis, it's for everyones protection, including yours. You are not the only sister waiting to be allowed access to the sisters forum. Perhaps you wont lie to us, but what about everyone else waiting in line? What about those of us who did wait? it would not be fair to bend the rules for some and not others. I'm really sorry that you feel the way you do, but, the admins and mods are soing everything they can to keep us safe. Insha Allah, when you join us in the sisters forum, you will appreciate the lengths they go through to keep it guarded.


Peace

[islaha]

Salams

if u read my thread i said that "im not saying u were pretending i never did at all assume that"

many people ask for requests for private forum if u read in the rules and reg it says "upon admins discretion" thats the rule and the agenda of this forum and we cant change it to suit thing just be patient i guess..

besides i dont do the sister forum access only the sister admins decide who can go in and who cant

Assalamu alaykum sister,

Anyone wanting access to ANY of the Private Forums must need 30 days membership and 100 posts to apply for access to the Private Forums. Fulfiling the above criteria does not automatically grant access. Access will be granted at the administrations discretion. Please use the HELPDESK facility to request access.

Jazakallahu Khayr.

Please read this thread for further details: http://www.ummah.com/forum/showthread.php?t=54988

This issue is not personal to you. It is a precautionary measure taken by the administration to ensure the safety of the users and information that the private forums hold.

The brothers decide as to whether they wish to accept any brother applications to the private forums and the sisters decide as to whether they wish to accept any sister's applications to the sister's forum.

As brother Sajid mentioned, Ramadhan is a very busy time for us all, where many users are spending less time online and more time in worship -- therefore the administrators and moderators are not here as often and may not be able to reply to all requests as quickly as would be preferred.

Therefore, we do ask ALL users to PLEASE read ALL sticky threads, because they usually hold ALL the information you are requesting or curious about, whether this is in regards to rep points, private forums or general rules. This saves us time from answering many threads on the same topic and also gives you your answer without any delay.

ILM- Sister Administrator. :)


Sis, it's for everyones protection, including yours. You are not the only sister waiting to be allowed access to the sisters forum. Perhaps you wont lie to us, but what about everyone else waiting in line? What about those of us who did wait? it would not be fair to bend the rules for some and not others. I'm really sorry that you feel the way you do, but, the admins and mods are soing everything they can to keep us safe. Insha Allah, when you join us in the sisters forum, you will appreciate the lengths they go through to keep it guarded.


Peace

wasallams

i fink undastand now i hav 2 wait til wenever. jazakallahukharun . mayb i was mistakn n got da wrong end of da stick.
thanx 4 explainin it 2 me. i jus thougt it was only me n was rejectd. da main reason i wantd 2 go into da sistas forum was 2 ask knowlegable sistas advise on sum things bout da deen n stuff i wud feel shy bout bringin up in da general forum. no probz i will ask in da general forums anyways. sorry if i causd any agro its ramadan so let jus 4give eachother.
thanx fo da HeLp

[peace2u]

:love: it's all good sis :love:


Peace

[islaha]

:love: it's all good sis :love:


Peace

thanx sis 4 bein kind:love:

[sajid]

no problem :)

[imran999]

who does 1 have to go to if dey wana join the brothers forum. and who do they ask.

[sajid]

Use the "Helpdesk" forum above thsi and submit a request

[Niqaabi]

i use the helpdesk and its been very helpful, just have sabr :)

[Reema]

the helpdesk is whack...sajid i want to make an official complain to the board of directors of ummah.com:p

:D